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Vexilar cust. service rocked!
LSF Member
Joined:
01/02/2014
Posts: 115
My FL 8 crashed last week and I thought, that's the end of the season for me. I boxed it up to ship off to vexilar and thought it would be weeks before I got it back. Called customer service to get a shipping label and Matt asks me if I'm a handy person? I said yes and he said he thinks he knows what might be wrong. I unpacked it and he walked me through every screw and waited while I did-assembled the entire unit. He diagnosed the problem and I was able to fix it myself for nothing, just a drop of super glue and some very intricate soldering. It works like a champ and I'm on the lake now a day later. That's exemplary service, especially when they tell you NOT to send it in, you can fix it yourself!

Posted on: 2016/2/13 9:41
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
03/04/2013
From GODS country
Posts: 380
Awesome

Posted on: 2016/2/13 9:53
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Love my Humminbirds
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
03/16/2012
From cities during the week mille lacs on the weekends
Posts: 145
Can't beat that!

Posted on: 2016/2/13 10:08
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"LET ER BUCK"
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
01/30/2008
From pillager, mn
Posts: 710
quality service of a quality product made by quality workers in a quality producing country! good on you for being a quality, handy person. !! "BUY AMERICAN" !!.....

Posted on: 2016/2/13 10:15
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d&j logging and firewood
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
05/07/2015
From Minneapolis & Myr Mar Villas
Posts: 445
Quote:

woodchuck wrote:
quality service of a quality product made by quality workers in a quality producing country! good on you for being a quality, handy person. !! "BUY AMERICAN" !!.....
Amen to that, couldn't have said it any better. BTW the Wildbill, how old was your fl8? Just curious...I'm still using one well over 10 years now and have yet to have any problems. Certainly comforting to know if I ever do, they'll take good care of me.

Posted on: 2016/2/13 10:34
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
07/27/2004
From Central Iowa
Posts: 128
Great hearing that and makes me feel better I have one also.

Posted on: 2016/2/13 17:08
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
01/02/2014
Posts: 115
I'd guess 10 years old as well, I bough it new and have used it a lot. I'll always own a vexilar.

Posted on: 2016/2/13 21:00
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
10/24/2013
Posts: 451
Me too, I'm Vex for life. Just the fact they actually talk to you when you call puts them ahead of most of the others that want everything done by email.

Posted on: 2016/2/15 10:20
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
01/05/2011
Posts: 22
I was just there today for a small issue and they took care of it right away. And gave me a free hat to boot!

Posted on: 2016/2/15 16:27
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Re: Vexilar cust. service rocked!
LSF Member
Joined:
10/30/2008
From cove bay lake mille lacs
Posts: 206
Mine is so old, it doesn't have a I.R. button. It has been rebuilt twice by vexilar, my mistake both times. You will have problems with your vexilar when it is unprotected, in a otter that is upside down going 60mph behind a snowmobile.

Posted on: 2016/2/16 7:55
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