Quote:
Loopy wrote:
JJ with your experiences how long does it usually take for a shipment to clear customs?
Customs can be anywhere from a couple days, to a couple weeks. Usually its a quick process, on that side, but routine audits do pop up on occasion and bog out the process.
On imported items, its usually the inspection process that bottlenecks (most companies do inspections on each lot). Depending on the company model, that can take days, to months. In a previous role doing inspection of sourced optics, it could be 24hrs to 3-4 months depending on workload. Back-ordered items took highest priority, and the bigger the back order in $, the higher priority it took.
Now, that said, shipments do occasionally fail. For my dept, a shipment could be failed for something as simple as incorrect print on the box. When that occurred, everything in the lot was frozen until a resolution was reached for the entire lot.
i can't speak to the company you are dealing with, or where their bottleneck is. I will tell you from personal experience in dealing with warranty returned items, the folks you are dealing with probably feel like crap that they can't do anything. Plus the folks you are dealing with, are likely not even in the same building with the warehouse/inspection. Usually in that situation, the CS reps just use a believable fabrication, to buy some time, because they have no clue what the actual full situation is. They probably have a computer screen with a catch all code, telling them they are in country, but not available to ship.