Jiffy Customer Service

last updated January 22, 2014
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Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 22, 2014 at 5:28 pm #119432
    olbaidhh
    Participant

      Location: Cottage Grove, MN.
      Member Since: Jun 2005
      Posts: 127

      I purchased a PRO 4 auger a few years back, this last trip for no reason what so ever… this little aluminum tube from the regulator to the carb just cracked in half. Bad deal but no problem, I did some research and found this part has been upgraded.

      Here IS the problem… I cant find the part on there “parts” website. I have spent 4 hours on the phone over 2 days trying to get in touch with anyone who can help me. I finally left a message 2 days later someone calls me back “Bill” ….of course I missed the call and no direct number to get in touch with Bill. I have been on hold or doing the tree dance for 3 hours this morning as well.
      Do they have 1 guy answering the phone… ? I would like to get this fixed for the weekend but that is looking like there is no way.

      As a test I called StrikeMaster… ‘Im on the line with them in minutes.

      Love the auger but not digg’in the customer service.

      Anyone have an idea how I can get the part or get them on the horn? Oh and I have sent emails as well.

      Harold Houck
      January 22, 2014 at 5:37 pm #598773
      mt_hunter
      Participant

        Member Since: Jan 2014
        Posts: 1

        I believe the part number you need is #4342 and is $37.35 on the jiffy website for the replacement. Here is the link: http://www.jiffyonice.com/EComStore/product/pro4-and-4g-engine-parts,3763,37.htm

        I’m having a regulator issue on my Pro 4 as well and just happened to be searching the Jiffy website this morning. Good luck!

        January 22, 2014 at 6:06 pm #598774
        Shannon Kruse
        Participant

          Location: Grasston Mn
          Member Since: Dec 2004
          Posts: 189

          Also try the Authorized service center link and see if they have one.

          January 23, 2014 at 1:10 am #598775
          snowdog
          Participant

            Location: Winsted, MN
            Member Since: Dec 2008
            Posts: 93

            Try D-Rock 651-639-0446
            They have a lot of parts

            January 23, 2014 at 1:33 am #598776
            MarkBruzek
            Participant

              Location: Wahkon,MN
              Member Since: Jul 2010
              Posts: 849

              This one? Its the only alum tube but is not from the regulator. The 4342 is the reg and hose part.

              For gen 1 ENGINE -Part 4343 $24.87
              –http://www.jiffyonice.com/EComStore/product/pro4-and-4g-engine-parts,3763,37.htm–

              You MUST copy/paste the link, for some reason a hyperlink will not work.

              Go down to the bottom and scroll through the parts, choose what you want then add it to cart. Lets just say its a bit of an odd way to order parts…
              Hope it gets you back in action.

              Pro Staff for myself...
              January 23, 2014 at 2:33 pm #598777
              olbaidhh
              Participant

                Location: Cottage Grove, MN.
                Member Since: Jun 2005
                Posts: 127

                Snow dog THANKS!!!!! D-Rock … GREAT customer service from them… ! they had the part and shipped same day.

                Mark… thanks for the part find, that is the one I needed.

                Thank you all for the help and tips… still waiting for a call back from Jiffy 2 days and counting.

                Harold Houck
                January 23, 2014 at 2:39 pm #598778
                goalieman01
                Participant

                  Location: apple valley, MN
                  Member Since: Jul 2011
                  Posts: 144

                  This is odd, I had the breather tube fall off of my Pro4 and the blades were not cutting as they should be after 1 years use.

                  I got in contact with Jiffy in minutes, they had answers without hesitation, pointed me to a local hardware store that was an authorized service center and everything was free of charge and it works great now.

                  They were more than willing to send me any parts I needed free of charge to ensure the product worked as it should

                  Sorry to hear about your issues though

                  January 23, 2014 at 2:48 pm #598779
                  crestliner08
                  Participant

                    Location: Hiding from the Wife!
                    Member Since: Jan 2009
                    Posts: 1351

                    Im in the same boat as Goalieman, I’ve had nothing but great service from Jiffy when calling! Im not saying it’s not possible to catch them at an off time though.

                    "There is a fine line between fishing and just standing on the shore like an idiot"
                    January 23, 2014 at 7:52 pm #598780
                    mopho
                    Participant

                      Location: south metros
                      Member Since: Sep 2004
                      Posts: 585

                      Does anyone know of a good service center in the SW my auger needs some “help” in the carb dept

                      I.BO.T. #269
                      January 24, 2014 at 12:26 am #598781
                      eyenut
                      Moderator

                        Member Since: Dec 2010
                        Posts: 3982

                        mopho wrote:
                        Does anyone know of a good service center in the SW my auger needs some “help” in the carb dept

                        If you’re talking SW metro, check out Waconia Farm Supply. They have a crack-shot crew in their small engine dept. They service tons of this stuff.

                        Ph. 952-442-2126

                        February 17, 2021 at 5:23 pm #598782
                        snow
                        Participant

                          Location: central mn
                          Member Since: Jul 2007
                          Posts: 4607

                          mopho wrote:
                          Does anyone know of a good service center in the SW my auger needs some “help” in the carb dept

                          LOL,the oringinal mopho runs strike master….,not sure if he is still above ground tho?,ole mopho sat on my shoulder many times whispering in my ear,getting me in trouble….

                          February 18, 2021 at 9:05 pm #598783
                          Shannon Kruse
                          Participant

                            Location: Grasston Mn
                            Member Since: Dec 2004
                            Posts: 189

                            Pretty good amount of service centers in the south.

                            Service link below

                            Jiffy service centers

                            MIKE’S MARINE & SMALL ENGINE REPAIR
                            808 N CEDAR AVE
                            OWATONNA, MN
                            507.456.2847

                            CUTTING EDGE SPORT & POWER INC
                            6840 3RD AVE SE
                            ROCHESTER, MN
                            507.285.1447

                            NORTHERN TOOL & EQUIPMENT #403
                            2717 HWY 14 W
                            ROCHESTER, MN
                            507.282.5559
                            http://www.northerntool.com/

                            SMALL ENGINE UNLIMITED
                            1203 HWY 3 S
                            NORTHFIELD, MN
                            507.645.5300
                            http://www.smallengineunlimited.com/

                            February 19, 2021 at 8:31 pm #598785
                            mopho
                            Participant

                              Location: south metros
                              Member Since: Sep 2004
                              Posts: 585

                              Mopho never had a strikemaster….

                              I.BO.T. #269
                              February 22, 2021 at 7:24 pm #598786
                              snow
                              Participant

                                Location: central mn
                                Member Since: Jul 2007
                                Posts: 4607

                                LOL the orginal mopho (mofo in my time) was from the late 80’s, glad you brought him back to life even tho a jiffy mopho,thanx for the note.

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